Receptionist

Full time @Addify posted 3 weeks ago

Job Description

As a Receptionist, you will be the first point of contact for visitors and play a crucial role in creating a positive and welcoming experience. Your primary responsibilities include greeting guests, providing information about the attraction, handling inquiries, and ensuring smooth operations at the reception area.

  • Greet visitors upon arrival with a friendly and welcoming attitude.
  • Provide information about the tourist attraction, including exhibits, events, and any special promotions.
  • Assist guests with ticket purchases, reservations, and any other inquiries
  • Manage incoming calls and emails professionally, directing inquiries to the appropriate departments.
  • Provide accurate information regarding opening hours, admission fees, and general attraction details.
  • Maintain a tidy and organized reception area.
  • Handle cash transactions, issue receipts, and reconcile daily cash reports.
  • Assist in managing reservations and coordinating group visits.
  • Resolve customer concerns or escalate issues to the appropriate supervisor.
  • Collect and document visitor feedback to help improve the overall guest experience.
  • Communicate effectively with other departments to ensure seamless coordination of activities.
  • Assist in promoting and coordinating special events or promotions.
  • Monitor the entrance area to ensure the security of the attraction.
  • Follow established protocols for emergency situations and report any incidents promptly.

Requirements

  • Diploma or bachelor’s degree in a suitable field
  • Prior, proven experience as a receptionist or in related field preferred
  • Must have Good written and verbal communication skills in English & Arabic, plus any other language
  • Strong organizational abilities and attention to detail.
  • Proficiency in using basic computer software and office equipment.
  • Ability to work during evenings and on weekends (When required ).
  • Working hours 9 Hours/ Day (nt exceeding the MoHRE limit)
  • Agree to Cash-in-hand salary for the position
  • Flexible on working on Sudden change in shifts/ Sudden requests to work on day off when necessary.
  • Willing to work shifts and long working hours and Standing/ walking for long hours or Going indoors and outdoors between hot weather and A/C
Proficiency in using basic computer software and office equipment.

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