In Room Dining Order Taker

Full time @Addify posted 4 months ago

Job Description


A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you a master multi-tasker with a passion for delivering exceptional guest experiences? Do you have a knack for handling high-pressure situations with grace and poise? If so, we have the perfect opportunity for you!

At Hotel Indigo Jabal Akhdar Resort & Spa, we pride ourselves on providing our guests with the ultimate in-room dining experience. We are currently seeking a talented and enthusiastic individual to join our team as an In-Room Dining Order Taker.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

  • Answering in-room dining calls promptly and courteously, taking accurate food and beverage orders.
  • Providing exceptional customer service while recommending menu items and suggesting pairings.
  • Ensuring orders are processed accurately, entered into the system, and dispatched to the kitchen promptly.
  • Coordinating with the kitchen and other departments to ensure smooth delivery of orders.
  • Handling guest inquiries, complaints, and special requests with utmost professionalism and efficiency.
  • Maintaining knowledge of menu items, promotions, and hotel services to provide accurate information to guests.
  • Adhering to hotel and safety standards to uphold our reputation for excellence.

What do we need from you?

  • Previous customer service experience in a fast-paced environment (hospitality experience preferred).
  • Outstanding communication and interpersonal skills, with an ability to remain calm under pressure.
  • Excellent attention to detail and the ability to process information quickly and accurately.
  • Strong problem-solving abilities and an eagerness to go the extra mile to exceed guest expectations.
  • Proficient in using technology and basic computer skills.
  • Availability to work flexible hours, including evenings and weekends.
Strong problem-solving abilities and an eagerness to go the extra mile to exceed guest expectations.

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