SA-Genius Admin

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Genius Admin, you’re a service coordinator for all customer repairs, whether it’s a quick repair or a more involved procedure, and you manage customer expectations. Additionally, you coordinate an efficient repair workflow and organize the Repair Room, helping our Genius Bar team provide world-class service for our customers. Minimum Qualifications You should: Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Be proficient in the local language, both written and spoken. Preferred Qualifications You can: Communicate effectively and tailor your communication style to different audiences. Orchestrate multiple activities to accomplish a goal through planning, organization, and prioritization, both independently and with a team. Apply an action-oriented mindset and sense of motivation to do what’s best for the customer and Apple, often anticipating challenges and providing potential solutions. Be curious and open to learning from others and helping each other grow. Demonstrate relevant technical expertise of Apple products and services. Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure. Draw from experience of successfully working in a team environment, demonstrating shared responsibility and accountability with other team members. Frequently handle, lift, and move merchandise safely. Be trusted with sensitive or confidential information, keeping with App