Tech Needed!Freelance @Headly Global posted 2 years ago
- Hardware Break Fix
- Conduct technical diagnosis, physical repair, and/or exchange of devices to restore functionality.
- Engage OEM warranty provider when appropriate for the repair of defective hardware for warranted devices
- Conduct support of in-scope print devices to identify and correct basic functionality issues or clear paper jam events, engage contracted print providers to perform physical repair or replace functions.
- Provide hands and eyes support where requested.
- Onsite Software Support:
- Provides problem diagnosis and resolution of software functionality for both the operating system and the standard desktop applications
- Hands and eyes Support
- Provides on-site service specialist to visually verify the state of a Server or Network-connected Device and to perform necessary tasks as directed to resolve an incident