Tech Needed!

Freelance @Headly Global posted 12 months ago

Job Description

  • Hardware Break Fix
    • Conduct technical diagnosis, physical repair, and/or exchange of devices to restore functionality.
    • Engage OEM warranty provider when appropriate for the repair of defective hardware for warranted devices
    • Conduct support of in-scope print devices to identify and correct basic functionality issues or clear paper jam events, engage contracted print providers to perform physical repair or replace functions.
    • Provide hands and eyes support where requested.
  • Onsite Software Support:
    • Provides problem diagnosis and resolution of software functionality for both the operating system and the standard desktop applications
  • Hands and eyes Support
    • Provides on-site service specialist to visually verify the state of a Server or Network-connected Device and to perform necessary tasks as directed to resolve an incident

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