System AdministratorFull time @Addify posted 2 months ago
1. Routine Maintenance
Providing technical support for CCC & Security system. Day-to-day activities in Installation and maintenance for various types of application software, maintaining and upgrading servers, workstations, network switches, computers peripheral equipment, and associated applications. Responsible for routine preventive measures and implementing maintaining and monitoring network security, ensuring the anti-virus software is updated on a regular basis where applicable. Must adopt appropriate changes in the system configuration to fulfill the operational need. Maintain documentation on hardware/software licenses and inventory. Add and remove user network accounts where appropriate.
2. Trouble Shooting / System Availability
Respond to requests and telephone calls for technical assistance and provide solutions for technical inquiries on day-to-day user operational support. Minimize systems downtime and maintain up-to-date backup to enhance the availability and reliability of system operation. Give technical training to new staff. Expand or modify the system to serve new purposes or improve workflow, and first-level support to users on faults to be provided. Investigate cases of misuse of communications, systems and unauthorized attempts to use network resources, and violation of computer security policy. Review and make recommendations on process improvements for increased efficiency.
3. Communication/Coordination & Team Work Encouraging and building mutual trust, respect, and cooperation with the DP World. Communication with LINE Manager, Peers, or Subordinates. Providing information to supervisors and co-workers in written form. Uninterrupted communication with the World Security office, Coordination of technical meetings and agenda. Ensure that World Security interest is protected with DPW at all times.
4. Reporting & Documentation
Provide daily, weekly & monthly reporting to DP World CCC on the movement of all ongoing issues. Compliance with standards. Maintain records on all incidents, log of all technical faults identified and rectified, provide faults reports and escalate to second-level / third-level vendor support if necessary thereby maintaining user satisfaction. Monthly summary reports must be submitted at WS Engineering.
5. Special Projects
As and when assigned by the HOD / LINE Manager.
Coordinate and plan when necessary to understand and analyze the requirements of the DP World, reporting to WS Engineering office and dotted line reporting to DP World CCC Department, identify IT scope of works to be delivered for the task, identify needs for further or specific training, equipment, support.
Stay abreast of new solutions, services, and product information must update LINE on the latest industrial trends to enhance the service level subject to nomination by an organization to visit relevant IT expos, conferences, and seminars.
IT Support Technician – Abu Dhabi
- @ Addify
- Abu Dhabi, United Arab Emirates, Electra Street, E10, Al Danah
- Information Technology