IT Support Engineer

Full time @Addify posted 1 year ago

Job Description

Key Responsibility areas:

The position will involve the following areas of responsibility:

  • Provide 1st/2nd line support for all desktops, laptops, and mobile devices.
  • Diagnose and resolve technical issues locally and remotely.
  • Escalate IT issues to the Network Manager where necessary.
  • Set up and configuration of laptops, desktops, and mobile devices.
  • Installation of authorized software on all device types.
  • Ensuring security patches and upgrades are applied and kept up to date on all devices.
  • Antivirus Endpoint Protection installation and maintenance across all devices.
  • Enrolling mobile and tablet devices in Mobile Device Management solution.
  • Completing internal user moves including phones and patching of network cables.
  • Ensuring all software licenses are recorded and maintained.
  • Ensure all logs for equipment and users are maintained in the Asset Management system.
  • Maintenance and archiving for user mailboxes in Office 365.
  • Setting up new users and disabling expired accounts in accordance with HR requirements.
  • Undertake small to medium-sized IT projects as instructed by the Network Manager.
  • Work extra hours to meet deadlines or travel to other Group locations, as required and where reasonable.
  • Provide assistance and support to colleagues in IT-related matters.
  • Ensure that a high level of customer service and support is provided to all customers.
  • Core competencies:
    • At least 3 years experience in IT Technical Support.
    • Excellent English is written and verbal communication skills.
    • Willingness to work a flexible schedule.
    • Cooperate, collaborate, and innovate.
    • Valid Driving License.
    • Experience with both Microsoft and Apple operating systems.
    • Networking experience (LAN/WAN and/or other).
    • Familiarity with IT practices in a data center.

    Additional below requirements will be an added advantage

    • Experience with Azure environment.
    • Experience with Server Virtualization.
    • Experience with Mobile devices and phones (iPad, iPhone, Samsung…etc.).
    • Application experience (Microsoft Office 365 and Microsoft Dynamics AX 2012 R3)
    • Microsoft and Cisco Certifications.
    • Valid Driving License & own transportation.

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