@Addify

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Full time @Addify posted 6 months ago

Responsibilities

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users’ accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritize and manage many open cases at one time
Installing, supporting, and maintaining new server hardware and software infrastructure monitoring.
Verification of server backup files and maintaining IT support calls.
Undertaking routine preventative measures and implementing, maintaining, and monitoring network security.
Implementation of IT project works and providing training to end users.
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology