Floor Manager

Full time @Addify posted 1 year ago

Job Description

Job Description

  • Assist in scheduling reservations or special events.
  • Ensure that all aspects are communicated to the culinary team and to all employees.
  • Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
  • Assist Host staff with greeting and guest orientation during peak times of operation.
  • Organize all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, and update the staff with all new rules and circulars.
  • Ensure all staff is meeting all established standards of service.
  • Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
  • Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future
  • Monitor and maintain the cleanliness of the dining area & work areas.
  • Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff are correctly communicated and updated with all new policies and between departments.
  • Control product wastage use in the kitchen area as well as in the guest area.
  • Report any issues or grievances to the outlet manager.

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