Field Technical Support Engineer III (Specialist – Mechatronics)
Full time @Addify posted 6 months agoJob Description
For our Retail Division we are looking for a:
FIELD TECHNICAL SUPPORT ENGINEER
Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey.
What you will do
The Field Technical Service is responsible for giving technical support for the following activities Innovative EAS (Electronic Article Surveillance) and RFID solutions to our main retail customers worldwide. The employee shall bring a good problem-solving attitude / logical bias to the position and have a strong customer focus.
This is an international position: It requires to travel internationally approximately half of the time.
How you will do it
* Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service.
* Provide technical support of the entire range of Sensormatic products both in customer facilities and internal staff (call center, administrative support areas, Field Ops Technicians).
* Development of new solutions and testing. Preparation of manuals and product guides.
* Execute technical support functions to the systems of the organization and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programs or improvements developed by the brands, among others).
* Resolution and attention to incidents and breakdowns (Level 2)
* Assist field technicians in the installation and maintenance of installed technologies, according to business strategies.
* Analysis of new product launch, validation, implementation, and training of teams in product deployments. Participate in the development of new projects.
* Implementation of complex solutions for the end customer.
* Visit to customer facilities during the installation and commissioning phase of the different installed technologies. On-site customer training.
* Communication with HQ and factories for the resolution of technical product incidents. Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow-up and solution.
* Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling.
What we look for
* Technical education, for example vocational upper secondary qualification in electronics, Information technology & communications, electrical engineering or automation technology.
* Previous technical experience in Electronics Security Systems especially EAS and RFID Technology.
* This is an international position: It requires to travel internationally approximately half of the time.
* English, Good Level
SKILLS:
* Logical problem-solver
* Hands-on approach
* Strong communication to present and explain complex technical issues.
* Excellent troubleshooting and problem-solving skills.
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