Dispatcher II — Remote | WFH

Full time Remote @Addify posted 1 month ago

Job Description

Are you ready to embark on a dynamic journey in the world of fleet services? Join our passionate team as a Dispatcher II and become an integral part of our mission to keep fleets moving smoothly!

About Us

We are a leading provider of mobile maintenance and repair services for fleets across the nation. With our headquarters in a bustling city, we’ve grown to become a go-to name in the industry. Our team is dedicated to delivering top-notch service, ensuring every customer experience is nothing short of exceptional.

What You’ll Do

As a Dispatcher II, you’ll play a crucial role in coordinating preventative maintenance, repairs, and services for our valued customers. Your day-to-day will involve managing transactions, providing stellar customer service, and ensuring that all repairs are scheduled promptly and efficiently. You’ll be the friendly voice on the other end of the line, building rapport with customers and ensuring their needs are met with enthusiasm.

Key Responsibilities

Coordinate preventative maintenance, scheduled repairs, and emergency services with a focus on customer satisfaction.

Document all interactions accurately and in a timely manner.

Provide outstanding customer service to both internal and external stakeholders.

Schedule repairs and maintenance using our resources effectively.

Continuously seek ways to improve our dispatching and service scheduling processes.

What We’re Looking For

High school diploma/GED and at least 3 years of related experience.

Previous experience in a service or call center environment is preferred.

Excellent communication skills, both verbal and written.

Strong organizational skills and the ability to juggle multiple tasks.

Knowledge of the trucking industry or related fields is advantageous.

Ability to work independently as well as part of a team.

Why Join Us

Joining our team means being part of a community dedicated to excellence and innovation. We offer a supportive work environment where your growth and happiness are prioritized. Plus, you’ll have access to a range of benefits, including health insurance, retirement planning, and paid time off.

Ready to Make a Difference?

If you’re ready to take the next step in your career and make a real impact, we want to hear from you! Join us on our journey to redefine fleet services and drive positive change in the industry.

Apply Now to Start Your Adventure!

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