Dispatcher – Campus Safety (Onsite; 4/10 Schedule)

Full time @Addify posted 3 months ago

Job Description

This position is the primary communication link for most Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher performs a broad range of services and is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms and activity observed on CCTV Surveillance Systems; issuing parking permits for TCC member institutions and communicating, when necessary, with the Claremont Police 911 dispatch center.

ESSENTIAL FUNCTIONS The following are the fundamental duties and responsibilities of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position. Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety. Maintains contact communication with patrol officers, and dispatches officers to calls on a routine and emergency basis. Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations. Provides primary monitoring of TCC automatic fire alarms and communicates with the Claremont Police 911 center and other agencies to ensure the appropriate response. Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. Maintains the Daily Crime Log. Monitors and dispatches officers to all alarms received, makes notifications as needed. Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems. Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Claremont Colleges. Maintains reception counter; greets and assists all office visitors, provides information as needed. Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, the Daily Crime Log, field Interviews, vehicle registration, work orders, and other programs.

Able to maintain composure and critical thinking in stressful and unexpected situations. Able to prioritize calls and handle several functions at once on a routine and emergency basis. Knowledgeable in the use of Microsoft Word, Excel, Outlook, and PowerPoint, databases, and electronic timekeeping system. Able to learn to use other computer technologies and systems as needed.

Create and maintain a positive and respectful work environment, free of fear and intimidation. Always demonstrate and promote integrity and the highest standards of professional conduct, with sensitivity for the perception of security/law enforcement personnel in a culturally diverse and socially aware environment. Sensitivity to and embracement of individuals that represent cultural, religious, ethnic and lifestyle diversity. Preferred Qualifications: Completion of a basic POST or APCO International Dispatcher Course is highly desirable. Experience in a public safety dispatch or communications center is highly desirable. Experience with Computer-Aided Dispatch (CAD) systems is highly desirable.

Work Schedule: Dispatchers work a 4/10 schedule; 4 days per week, 10-hour days. Campus Safety Dispatch has four shifts: Day shift (6am to 4:30pm and 9am to 7:30pm), swing shift (4:30pm to 3am), and night shift (7:30pm-6am). Must be available and willing to work any shift assigned (day, swing, night) on all days of the week (weekdays, weekends, and holidays). Shifts are rotated every four (4) months. Holiday, weekend, and evening work hours are required. Regular hours may vary due to needs of the organization or because of special events and major incidents.

COMPENSATION Pay: The pay rate is $21.00 per hour. Benefits:

This position is eligible for our employment benefits package including: medical, dental, vision, 10% retirement contributions after one year (no matching required), group life insurance, generous time off, professional development funds, discounts for mobile plans, software, and entertainment, access to fitness facilities, and more!

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