Director of IT

Full time @Addify posted 1 year ago

Job Description


  • Strong knowledge and practical experience in hospitality solutions and integrations. For example – PMS (Opera, Protel, etc), POS (Simphony, etc), CRS (Amadeus, etc), Financials (SunSystems), Material Control (FMC), Telephone Systems
  • Coordinate with business partners and develop strategies to implement various technology solutions effectively
  • Liaise with department heads to gather requirements and determine deliverables according to business expectations
  • Administer effective delivery of all technology projects within an appropriate budget and timeframe, providing regular feedback to the relevant stakeholders
  • In collaboration with Senior Stakeholders and according to the business priorities and requirements, develop a practical roadmap and technology plan and ensure adherence
  • Evaluate and suggest new technologies and systems to improve operational efficiency, guest satisfaction, and improved competitiveness
  • Maintain knowledge of emerging trends and initiate appropriate decisions for various technology
  • Administer maintenance, licensing, and purchase of all information technology software systems
  • Analyze all business objectives and recommend solutions to all technology investments across the Hotel and F&B divisions
  • Establish, administer and maintain software and hardware installations that provide IT services to all departments across the portfolio
  • Manage Vendor/Partner relations for technology supplies and project implementations, as well as interfacing with the business stakeholders to completion
  • Ensure Vendors/Partners comply with SLAs in terms of timeframes, deliverables, compliance, and performance metrics
  • Ensure that excellent customer service and communication is a hallmarks of the IT department
  • Ensure effective use of resources to provide a 24/7 1st & 2nd level support service
  • Nurture and coach the IT team on technology best practices, process improvement, problem-solving, skills development, and stakeholder engagement.

Desired Skills & Expertise :

Technical Capability:

  • Strong technical skills with the ability to troubleshoot.
  • Experience with Server Storage
  • Experience with Ethernet networking, LAN/WAN network technologies, Wi-Fi, IP addressing, DHCP, DNS, VLAN, and GRMS.
  • Experience with planning, architecting, implementing, and maintaining IT systems in a high-availability and multi-property environment
  • ITIL and ITSM practical experience and knowledge; prior experience in managing a helpdesk
  • Experience with virtualized computing environments including VMWare, FusionCube, and HyperVisor
  • Experience managing backup Solutions and Disaster Recovery
  • Experience with Audio & Video systems, IPTV, and in-room technologies
  • Hands-on knowledge of Microsoft products and platforms, such as Office 365, Microsoft Windows server and desktop technology, Active Directory/Azure AD, SCCM, IIS, DNS, and DHCP
  • Thorough understanding of IT security concepts and principles

Soft Skills:

  • Excellent customer service skills
  • Excellent listening, oral, and written communication skills
  • Ability to communicate with, present to, and manage the expectations of Senior Stakeholders (SVP, CXO) within the organization
  • Detail-oriented, self-motivated, and able to work independently
  • Excellent organizational, problem-solving, and time-management skills
  • Must exhibit the highest levels of confidentiality
  • Must be able to convey information and ideas clearly and to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Must be able to evaluate and select among alternative courses of action quickly and accurately and work well in stressful, high-pressure situations
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
  • Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, Guests, and Vendors
  • Ability to respond to common inquiries or complaints from system users in a professional and friendly manner
  • Understands high-priority scenarios and acts accordingly
  • Strong administrative abilities and organizational skills
  • Ability to work under pressure, manage ambiguity, change, and time constraints
  • Vendor management experience and ability to drive business value from partners
  • Team player

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