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Customer Support Engineer (m/f/d)

Full time @Addify posted 12 months ago

Job Description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents

Responsibilities

  • Installation and start-up of new equipment or upgrades based at customer sites.
  • Servicing of existing equipment, trouble shooting.
  • Following and working to documented ‘Best Known’ methods.
  • Liaising with the Technical Support team at SPTS’ head office to resolve issues.
  • Documenting the work performed.
  • Taking ownership of and managing projects at customer sites.
  • Representing the company and it’s values in front of the customer.

 

To be based preferably in Austria (near Villach locality) with frequent travel during the week within this wider region with occasional travel to Switzerland or Germanyand central Europe.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

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