Customer Service Representative

Full time @Addify posted 5 months ago

Job Description

We’re on the hiring for a dedicated customer service representative to handle our client inquiries and grievances. Success in this position requires maintaining composure under stress and proficiency with computer systems.

Responsibilities:

Here are the main things they will do:

  • Cultivate enduring, trusting relationships with clients through proactive, open dialogue.
  • Recognize and address customer grievances.
  • Swiftly attend to customer queries.
  • Consistently exhibit a constructive, understanding, and professional demeanor towards customers.
  • Thoroughly understand our products to effectively respond to inquiries.
  • Process transactions, paperwork, applications, and requests.
  • Document customer interactions, financial transactions, feedback, and complaints.
  • Evaluate and report on the effectiveness of customer service operations.
  • Guarantee customer contentment and deliver expert support.
  • Aid in achieving team objectives by completing related tasks as necessary.

Requirements:

Here are the qualifications and skills required:

  • Previous experience in customer service, retail, or a similar job role.
  • High school diploma or equivalent.
  • Flexibility and resilience, with the capacity to adapt to rapid changes.
  • Proficient in juggling tasks, setting priorities, and efficient time management.
  • An interest or background in blockchain, digital assets, or financial technology.
  • Willingness to work flexible hours, including night shifts, weekends, and public holidays.
  • Legal eligibility to work in your current country of residence.
• Good communication skills, organizational ability & interacting skill

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.