Customer Service Manager-Dubai

Full time @Reliance Recruiters posted 3 years ago

Job Description

We are Hiring for a Customer Service Manager / Head of Contact Centre.

Minimum of 5-7 years managerial experience in the UAE (preferably in a E-commerce, Call Centre, Customer Service).

Some of the major responsibilities will be

  • Ensure the highest levels of collaboration between all teams responsible for Service Delivery (Production, Distribution, Finance Sales and Customer Service agents),
  • Continuously upgrade the Customer Service / Account Management Process and use of CRM. Where possible utilize technology to automate processes,
  • Monitor E-commerce developments and contribute towards strategies that ensure that organization remains an innovative technology driven organization,

Nationality – Open
Salary: AED 15,000 – 20,000/Month +Other Benefits.

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