Call Center Agent

Full time @Addify posted 2 years ago

Job Description

Job Responsibilities:

Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Answering phones from customers professionally and responding to customer inquiries and complaints.
Identifying, escalating priority issues and reporting to the high-level management.
Completing call notes and call reports as necessary and updating them in the CRM.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.

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