Baggage Services Agent – Dubai World Central (DWC)

Full time @Addify posted 5 months ago

Job Description


To perform baggage related activities at DWC in line with dnata safety and operational standards, ensuring optimum service quality to our customers.

Generic Accountabilities

  • Ensures safety of staff by providing support, direction and equal workload distribution whilst being a role

model for the desired safety behaviours and leading with safety.

  • Conducts safety briefings regularly at the beginning of the shift.
  • Organizes all work in area of accountability on the day of operations to ensure that work is completed

efficiently and in compliance with procedures and service standards

  • Ensures Outsource teams are fully aware of their responsibilities on the day of operations, and what is

expected of them in line with SLAs

  • Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and

follows up on corrective actions.

Specific Accountabilities

  • Escalates issues to the Supervisor on shift when relevant to ensure that proper corrective measures are

followed up on.

  • Assists in manual handling activities when required.
  • Briefs his team, ensuring that they are fully aware of their responsibilities and provides performance

feedback.

  • Provides all necessary and required baggage sortation services and ensures all baggage handling

activities are completed within the time required for operations on shift.

  • Efficiently handles all arrival & transfer baggage units and ensures offloading activities are completed on

time.

  • Assists in departure handling activities to ensure smooth processing of departure bags.
  • Ensures implementation of work instructions on the day of operations and compliance to established

standard operating procedures.

  • Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes

necessary steps in case of failure or breakdown.

  • Maintains appropriate records and documentation for the shift in the assigned area.
  • Coordinates with Ground

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