Administrator & HR Coordinator

Full time @Addify posted 9 months ago

Job Description

Job description

  • Responsible for accurate record keeping for HR and the PRO process.
  • Recording information to be used in the payroll and bonus calculations.
  • To administer the daily operations report and check and follow up on information required for it.
  • To keep a record of hours worked by the team and to update the management software with actual vs planned hours. To use this information to create monthly bonus calculations.
  • To record customer complaints submitted in a database for reconciliation at the end of the month. To check our communications system daily to ensure all complaints are followed up on by the customer support team.
  • Contacting customers by email regarding closure dates and to enquire about their holiday dates to allow for planning and organization.
  • Human resource administration including collection of documents for visa processing, recording sick days, leave and other entitlements.
  • Managing applications for holiday, emergency leave or cash advances.
  • Collecting and evaluating annual insurance for both company liability and employee healthcare.
  • Preparing documentation for license renewal of official purposes.
  • To maintain a folder of ID copies, passports and staff contact details.
  • To reconcile employee company mobile phones each month.
  • To be a point of contact for sick leave reporting.
  • To issue offer letters, fines and other employee documentation.
  • To support the accounting and customer support departments with administrative duties as required.
  • To onboard and ensure staff understand the policy, values and procedures of the company.
  • Managing office supplies and stationery.

Personal attributes and experience

  • Organised and experienced administrator (BA or Masters preferred)
  • Calm and able to work under pressure
  • Someone who gets things done and manages their time effectively
  • Very detailed oriented, someone who rarely makes mistakes
  • Expert in Excel essential
  • Great English important (written, verbal and listening)
  • Flexible and hard-working team player who would like to be a part of a success story
  • A self-starter who can work independently
  • A strategic thinker who understands the impact of their actions and on the business
  • Used to working with senior business decision makers – understanding that discussions may be confidential.

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