Account Manager

Full time @Addify posted 5 months ago

Job Description

Primary responsibilities:

· High engagement with Clients, being responsive and consistently keeping the client informed about any updates/progress of works.

· Building strong relationships, providing outstanding customer service and support

· Analyze data to learn more about client needs and meet their expectations.

· Develop an understanding of clients, including the organizational structure and team functions to ensure the right teams are using the solution

· Identifying new opportunities, building and developing accounts

· Supporting customers through our helpdesk/ticket system

· Assist and Cooperate with a wider team

· Organize and schedule regular meetings and be able to track/monitor support and progress

· Taking feedback and working with the wider team to further develop solutions and support

· Become an expect with our SaaS model and have an extensive, accurate product knowledge

· Share insights and activities of competitors and market

Basic Requirements:

· Exceptional communication, networking, and presentation skills

· Strong customer service and ability to work within a team

· Self-motivated and determined

· Business, Computing/Software, Data Analytics, or Engineering related bachelor

· Confident with building new client relationships and maintaining existing ones

· Commercial and market awareness, ideally within the GCC

· Sales, negotiation, and persuasive skills

· Ability to communicate and work effectively with a wider team

· Excellent written and verbal communication skills in English, an additional language being a plus

· Ability to quickly adapt quickly to new products/services and keep up with a constantly developing and innovative solution

Preferred Qualifications:

· Strong analytical ability and knowledge of Microsoft Excel

· 3+ years in business development or account management role

· Previous experience within either SaaS or retail services would be preferred

· Experience working/consulting on projects involving hardware and software or SaaS/Cloud Hosted solution

· International stakeholder management


· Support if relocating

· Career Development, Training, and support

· Health insurance and one return flight home per year

· 24 days holiday per year

· A competitive salary, bonus with an annual compensation review

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