Alain Coop


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Company Description

Established on the 5th December 1981 as a joint stock company in the co-operative sector, Al Ain Cooperative Society is the first of its kind established in Al Ain, the Green City of United Arab Emirates.  It started its core business activities of retailing on 1st April 1982 and very sooner the residents of Al Ain witnessed a retailing revolution in their neighborhood with branches of “Al Ain Coop” stretching its hands over the length and breadth of the city limits and outskirts.

The growth of Al Ain Coop was very consistent, we have penetrated throughout the Al Ain marketplace and currently operating 25 retail venues and soon to open 3 new outlets, we are the largest chain of retail stores in Al Ain & the market leaders in the grocery sector for over 35 years, serving over 6 million customers every year.  Our annual turnover is over AED 500,000,000 during the fiscal year 2015 and we are maintaining a very healthy growth rate year on year.

Believing in the “Build & Operate” retail strategy, Al Ain Cooperative Society has different store formats, each tailored to the customer’s needs in a particular locality and offer customers great value, quality, fresh produce and in-store bakery items close to where they live. Our goal is to be the first choice retailer for customers locally and by being best at fresh, offering the best promotional deals, the best in-store availability and the best customer service. Our services and wide variety of store formats is among our key strengths that set us apart from our competitors. We continue to differentiate ourselves through customer insights gained by analyzing customer shopping habits and behaviour gathered from our loyal customers.

We are following indigenously developed MIS System, product sourcing system and Warehousing & Logistic system, which is continuously reviewed and enhanced.  Our Warehouse is with 250,000 sq ft area capable of catering the increasing requirements of our expanding network of branches.  We have a designated whole sale sourcing division catering only to the needs of Government Departments, Palaces, Hotels and other Private Organizations.

Years of experience in data analytics have made us exponentially better at personalization and individualized rewards. By deepening our focus on our customers, we have redefined our business model and made it more sustainable than ever. We leverage our data and analytic capabilities to strengthen our understanding of shopper behaviour over time. We are building relevant and personal connections with each customer and that requires fresh new ways of thinking about our markets and our competition. Our customers tell us we are continually improving in the delivery of the right products at the right price, with great service and an enhanced shopping experience, and that lets us know that we are not the same company we were even a few years ago.

Al Ain Cooperative Society ensures customer satisfaction and everyday convenience while offering unbeatable value for money with a vast array of over 30,000 products, shoppers can purchase items for their every need, whether home electronics or fresh fruits from around the world, to locally produced items. Al Ain Cooperative Society is recognized as one of best generous companies for its support of local government entities & social communities.

We introduced the first customer loyalty reward system in Al Ain, which has become a highly efficient and targeted marketing system with over 40,000 active members & over 6,000 national shareholder.

Our Vision
To be the first and the best choice for the consumer.

Our Mission
Offering a superior shopping experience, providing diverse consumer products of high quality and competitive prices through continuous development of our current stores, and strive to expand and spread to increase the customer base and achieve the best returns for shareholders.